Frequently Asked Questions

Everything you need to know about purchasing and caring for your timepiece.

Are all pre-owned watches authenticated?

Yes, every pre-owned watch undergoes a rigorous multi-point inspection by our in-house team of master watchmakers to ensure 100% authenticity and mechanical integrity.

What is your return policy for watches?

We offer a 7-day return period for a full refund on all watches, provided they are returned in the exact same condition as sold, with all original packaging and security tags intact.

Do you offer international shipping?

HODINKEE Shop ships to over 200 countries worldwide. International orders are typically shipped via FedEx Priority, and customs duties are calculated at checkout for most regions.

What kind of warranty comes with my purchase?

All modern watches are covered by their respective manufacturer's warranty. For pre-owned watches, we provide a limited HODINKEE warranty covering mechanical defects for one year.

How should I maintain my mechanical watch?

We recommend a full service every 3 to 5 years. Avoid exposing your timepiece to extreme magnetic fields, and always ensure the crown is fully screwed down before any water exposure.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and offer flexible financing options through Affirm for qualifying domestic customers.